blimp:
Februs, What is the point in having a complaints department if PinkAngel is in charge of it? 99 per cent of the complaints are going to be about her anyway!!
Dear Mr Blimp,
You will be relieved to hear that the Pink one has not been offered the role of Complaints Dept Manager. I've just been shown the results of the role play exercises that were done with her and it's a definite no-no

Here is a small transcription from the recorded sessions:
Complainant: The site looks weird when I view it using my ten year old web browser.
PA: What do you want, a refund?

...
Complainant: Why have you changed (insert appropriate site feature here), I liked it the way it was.
PA: Sorry we're closed now, I have to feed my snakes. Come back later or better still, not at all.

...
Complainant: Why have you removed all the badly written porn from the story I submitted?
PA: Fekk off.

...
Complainant: I was flicking through stories at a rate of 20 a minute and now I'm blocked?
PA: And that is my problem how, exactly?

...
Complainant: Your site sucks.
PA: What-evvvv-err.

...
Seems you just can't get the staff any more *sigh*